Responsible Gaming at done99

Playing Responsibly on done99

Our commitment to every Pakistani player who uses the done99 platform

At done99, we genuinely care about the wellbeing of every player on our platform. Whether you're following PSL cricket betting markets from Lahore, spinning slots from Karachi, or playing a hand of Callbreak Quick late at night in Islamabad, done99 wants your experience to be enjoyable, safe, and firmly within your personal limits.

Responsible gaming is not a legal checkbox for done99 — it's built into the platform. Our player protection tools are accessible directly from your account settings at any time, without needing to contact support. We have designed them to be easy to find and easy to use, because we know that the moment a player needs them, friction is the last thing they should encounter.

Gambling involves real money and carries real financial risk. done99 urges all players to approach the platform as entertainment spending — with a personal budget set in advance, never with money reserved for household expenses, school fees, rent, or any other essential need. done99 is a place to enjoy cricket, casino games, and slots. It is not a financial strategy, an investment vehicle, or a way to recover money already lost.

The following sections cover the signs of problem gambling, the self-assessment tools done99 provides, and the full range of account controls available to every done99 player in Pakistan.

Understanding Problem Gambling

What it is, how it develops, and what you can do about it

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which gambling ceases to be recreational and begins to cause significant harm. It does not develop overnight. Most people who develop a gambling problem begin as casual players who gradually increase their frequency and spend without noticing the shift.

In Pakistan, where cricket is a central part of the culture and PSL brings enormous excitement every season, it is important to be especially aware of how easy it is to let sports betting escalate. The emotional intensity of a tight PSL match can make in-play betting feel urgent in a way that a slot game does not. done99 recognises this and urges all cricket betting players to set strict pre-match budgets and to not increase their stakes during a match in response to the score.

Common warning signs that gambling may be becoming a problem include: spending more than you can afford, gambling with money meant for essential bills, hiding your gambling activity from family members, feeling anxious or irritable when not gambling, and experiencing a strong compulsion to chase losses rather than accept them and stop for the day.

The important thing to understand is that problem gambling is not a character flaw or a moral failure — it is a recognised condition, and it responds well to early intervention. The sooner a player recognises the signs and takes action, the easier recovery tends to be. done99's self-exclusion and cool-off tools are there precisely for these moments of recognition.

If you are in Pakistan and believe you or a family member may have a gambling problem, done99 encourages you to speak to a trusted family member or friend first, then to use the done99 self-exclusion tool to close your account, and to seek professional support. done99 support at [email protected] can provide guidance on available resources.

Healthy Gambling Habits

Simple rules that keep gambling fun and keep you in control on done99

• Set a budget before you start. Decide how much you are comfortable spending before you open done99, and treat that amount as entertainment spend — the same as a cinema ticket or a restaurant meal. Use done99's deposit limit tool to enforce it automatically.
• Never chase losses. If you have reached your budget for the session, stop. The instinct to "win back" what you have lost is the single most common path from casual play to problem gambling. Done99's session history tool lets you see your net position clearly.
• Set a time limit per session. Use done99's session time alert feature to prompt yourself to take regular breaks. Fatigue and prolonged play are associated with poorer decision-making in both casino games and sports betting.
• Only gamble when you are in a positive state of mind. Avoid gambling when you are stressed, upset, tired, or under the influence of substances. Emotional and cognitive impairment affects risk judgement significantly.
• Keep gambling separate from essential spending. done99 strongly recommends linking only a dedicated, discretionary payment account to your done99 profile — not your primary salary account or household joint account.
• Take regular breaks from the platform. Even if you are not experiencing any negative effects, taking a one-week break from done99 every few months is a healthy habit. Use the cool-off tool to make it automatic.
• Talk openly with someone you trust. Sharing your gambling activity with a family member or trusted friend provides natural accountability and a support system if things change.