done99 Frequently Asked Questions

done99 is strictly an 18+ platform. You must be at least 18 years of age to register, deposit, or participate in any betting or casino game on done99. Age verification via your Pakistani CNIC is required before any withdrawal is approved. If done99 finds that an account belongs to a person under 18, the account will be permanently closed and any balance forfeited.

done99 KYC requires a clear photo or scan of your Pakistani CNIC (both sides). In some cases, done99 may also request a selfie holding your CNIC for liveness verification, or a recent bank or JazzCash statement to verify your payment method. Documents are reviewed within 24 hours on business days. Submitting clear, unedited images speeds up the process significantly.

No. done99 permits only one account per individual. Duplicate accounts — whether identified by the same CNIC, device, IP address, or payment method — will be suspended and any bonus balances voided. If you have accidentally created two accounts, contact done99 support immediately via live chat so the duplicate can be closed without penalty.

On the done99 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact done99 support via live chat for assisted account recovery — be ready to verify your identity.

To close your done99 account, contact [email protected] or use the 24/7 live chat and request permanent account closure. done99 will process the request after verifying your identity. Any remaining real-money balance will be returned to your verified withdrawal method, subject to completion of any pending KYC requirements. Account closure does not remove done99's obligation to retain your identity and transaction records for the legally required period.

JazzCash deposits on done99 are typically credited instantly — usually within 30 seconds of confirming the transaction on your JazzCash app. If a deposit has not appeared in your done99 wallet after 10 minutes, take a screenshot of your JazzCash transaction confirmation and send it to done99 support via live chat. Our team resolves deposit queries within minutes.

For verified done99 accounts, Easypaisa withdrawals are processed within 4–12 hours of request submission. The funds typically arrive in your Easypaisa wallet within the same day during business hours. First-time withdrawals may take slightly longer as done99 performs an additional security review. Subsequent withdrawals on the same verified account are generally faster.

done99 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, HBL, or any other bank — may apply its own transaction fee depending on your account type and transfer amount. done99 recommends checking your payment provider's fee schedule before initiating a large withdrawal. USDT TRC20 withdrawals are subject to standard blockchain network fees.

As a general rule, done99 requires withdrawals to be made to the same payment method and account used for deposits. This is a standard anti-money laundering control. If your original deposit method is no longer active — for example, your JazzCash number has changed — contact done99 support with documentation confirming the change. Alternative withdrawal routes may be approved following additional identity verification.

The minimum withdrawal on done99 is Rs 1,000 for JazzCash and Easypaisa, and Rs 2,500 for bank transfers. Crypto withdrawals via USDT TRC20 have a minimum equivalent of Rs 5,000. Withdrawals below the minimum threshold cannot be processed and will be held in your done99 wallet until your balance reaches the minimum amount.

Yes. done99 is a fully mobile-optimised platform. All games — including JILI slots, live casino tables, and cricket betting markets — are accessible directly through your mobile browser on Android and iOS without needing to download a separate app. The done99 interface is designed specifically for compact screens, with fast loading times even on standard Pakistani mobile data connections.

All slot games on done99 use certified Random Number Generator (RNG) technology, audited by independent testing laboratories. RTP (Return to Player) percentages vary by game and are typically in the range of 94%–97% for JILI and PG Soft titles. RTP figures for individual games are available in each game's information panel. done99 does not alter RTP settings for any game made available on the platform.

done99 cricket betting covers PSL matches with pre-match and live in-play markets including match winner, top batsman, top bowler, total runs, innings runs, and more. During PSL season, done99 publishes markets for every fixture across all teams including Karachi Kings, Lahore Qalandars, Islamabad United, Peshawar Zalmi, Quetta Gladiators, and Multan Sultans. Odds update in real time during live matches. Bets on rain-affected or abandoned matches are settled according to done99's cricket betting rules.

Callbreak Quick is a fast-paced card game available on done99 based on the popular South Asian trick-taking game. Players compete to win tricks using a trump suit, with spades typically fixed as the permanent trump. The "Quick" format on done99 is designed for shorter sessions, making it ideal for mobile play. It combines skill and strategy and is one of done99's most popular game formats among Pakistani players.

Minimum bet amounts on done99 vary by game. Most JILI and PG Soft slots allow bets starting from Rs 10 per spin, making them accessible for casual players. Live casino tables generally have a minimum bet of Rs 100, with some premium tables requiring Rs 500 minimum. Maximum bet limits also vary by game and account tier. Full bet limits are displayed in each game's lobby before you start playing.

Wagering requirements specify how many times you must bet your bonus amount before bonus-derived winnings can be withdrawn. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must wager a total of Rs 20,000 on eligible games before withdrawing. done99 shows the wagering requirement clearly in every bonus offer. Not all games contribute equally — slots typically count 100%, while live casino games may count less.

If you accepted a bonus on a deposit, withdrawing before completing the wagering requirement will result in done99 removing the bonus and any bonus-derived winnings from your balance. Your original deposit principal (minus any losses) may still be withdrawable depending on the specific bonus terms. If you wish to withdraw without completing wagering, contact done99 support — they can advise whether a bonus forfeiture option is available for your current offer.

Yes. done99 bonuses have an expiry period, typically 30 days from the date of issuance, within which the wagering requirement must be completed. If the wagering requirement is not met within the specified period, the bonus and any associated winnings are automatically removed from your account. Expiry dates for active bonuses are visible in the done99 promotions or wallet section of your account.

done99 rewards regular players through a tiered loyalty programme. As you accumulate play on slots, live casino, and cricket betting, you progress through loyalty tiers that unlock benefits including enhanced withdrawal limits, dedicated account management, priority customer support, reload bonuses, and exclusive PSL season promotions. Full details of the current done99 loyalty programme are available in the promotions section of the platform.

Self-exclusion is a done99 player protection tool that blocks your account for a set period — options range from 6 months to 5 years, or indefinitely. Once activated, you cannot log in, deposit, or bet on done99 for the duration of the exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed early. To activate, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact done99 support via live chat for immediate assistance.

done99 offers a cool-off period feature for players who need a temporary break. You can select a cooling-off duration from 24 hours up to 6 weeks. During this time your account is suspended — you cannot log in or make deposits — but the account is not permanently closed. The cool-off period cannot be cancelled once started. It is available in Account Settings > Responsible Gaming, or via done99 support on live chat.

Yes. done99 uses SSL/TLS encryption for all data transmitted between your device and the platform. Your password is stored in hashed form — done99 staff cannot see your plaintext password. done99 does not sell your personal data to third parties. All payment data is handled through PCI-compliant processing channels. For full details, review the done99 Privacy Policy.

done99 support is available 24/7 including during PSL match nights and public holidays in Pakistan. The fastest route is live chat on the done99 platform — first response is typically under five minutes. For non-urgent matters, email [email protected] for a response within four hours. If you need to activate responsible gaming tools urgently, the live chat team can action deposit limits, cool-off periods, or self-exclusion immediately on your behalf.